Air traveler satisfaction with North American airports fell in 2022, in response to a research launched Wednesday by the buyer analysis agency J.D. Energy.
J.D. Energy stated its 2022 North America Airport Satisfaction Examine discovered vacationers’ total satisfaction with North American airports was 777 this 12 months. That rating fell 25 factors on a 1,000-point scale from 2021, when air traveler satisfaction reached a report excessive, in response to J.D. Energy.
“The mix of pent-up demand for air journey, the nationwide labor scarcity and steadily rising costs on the whole lot from jet gasoline to a bottle of water have created a state of affairs by which airports are extraordinarily crowded, and passengers are more and more annoyed — and it’s more likely to proceed by way of 2023,” J.D. Energy journey intelligence lead Michael Taylor stated in an announcement.
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Elements that impacted total buyer satisfaction included there being fewer flights, busier terminals and “sparse meals and beverage choices,” in response to J.D. Energy.
About 58% of air vacationers stated airport terminals have been “severely or reasonably crowded,” only one level off from the proportion that described them that means in 2019, the research discovered. Satisfaction with floor parking tons dropped 45 factors on account of shortages of accessible spots.
Inflation has additionally impacted costs at airports, inflicting decrease satisfaction with food and drinks costs amongst air vacationers. About 24% of passengers stated they did not purchase meals or drinks on the airport as a result of costs have been too excessive, J.D. Energy stated.
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In line with the research, the mega airport with the very best traveler satisfaction in 2022 was the Minneapolis-Saint Paul Worldwide Airport with a rating of 800. J.D. Energy outlined mega airports as people who see 33 million or extra passengers yearly.
The San Francisco Worldwide Airport, Detroit Metropolitan Wayne County Airport, and John F. Kennedy Worldwide Airport additionally obtained excessive rankings amongst mega airports.
Tampa Bay Worldwide Airport obtained ranked highest — 846 factors — for giant airports, which J.D. Energy stated get between 10 and 32.9 million passengers every year. Behind it have been John Wayne Airport Orange County and Dallas Love Discipline, in response to the research.
For medium airports, the Indianapolis Worldwide Airport obtained the very best ranking (842) adopted by Pittsburgh Worldwide Airport in second and Jacksonville Worldwide Airport and Southwest Florida Worldwide Airport tied for third, the research discovered.
J.D. Energy described medium airports as people who have 4.5 to 9.9 million passengers per 12 months.
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The research consisted of over 26,500 surveys of U.S. or Canadian residents that traveled by way of a minimal of 1 airport in both nation within the prior 30 days. It was “fielded from August 2021 by way of July 2022,” J.D. Energy stated in a press launch.